Rewoly pulls reviews from Google, Facebook, Booking, Yelp and TripAdvisor into one place — so multi-location operators can reply, learn from feedback, and spot what the team is doing right or wrong, without bouncing between five dashboards.
“Waited 35 minutes for a table we'd booked. The host was apologetic but the kitchen never recovered. Food eventually came lukewarm. Won't be back unless we hear something.”
Marc — thank you for the honest note, and apologies the evening fell short of the booking you'd made with us. Thirty-five minutes is too long, full stop. I've shared this with the kitchen and our floor lead in Porto so it doesn't repeat. If you'll give us a second chance, ask for me by name when you book — the next round is on the house.
Google, Facebook, Booking, Yelp and TripAdvisor reviews land in one place — filtered by location, sentiment and platform.
Recurring complaints surface as themes, ranked by frequency and rating impact. See exactly which issues are dragging the average down.
When a guest names a team member, we attribute the mention. See who's getting praised, who needs support, and which locations trail.
Auto-reply is opt-in, scoped per location, and bound to a brand voice you train once. You keep an approval queue for anything below 4★, and we'll flag mentions of staff, allergies, or refunds for a human. Nothing leaves your account without a setting saying so.
“Marc, thank you for the honest note, and apologies the evening fell short of the booking you'd made with us. Thirty-five minutes is too long, full stop…”
One issue — late check-ins at three properties — is responsible for 62% of the gap between Hawthorn's average and its top quartile. Fixing one front-desk shift pattern moves the dial more than any campaign would.
Up to 25 locations, all platforms, painpoint clusters, staff lens.
Start 14-day trialWe're onboarding new operators in batches so the inbox stays calm — yours, and ours. Drop your work email and we'll send the invite the moment your slot opens up.
